SHIPPING POLICY — Haryana Handloom House

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Shipping Policy

Thank you for shopping with Haryana Handloom House. Here's everything you need to know about how we get your order to you.

Where We Ship

We currently ship across India to all serviceable pincodes. You can check whether we deliver to your location by entering your pincode at checkout.

We do not currently ship internationally. If you are outside India and would like to place an order, please write to us at durgatarun78@gmail.com and we will see what we can arrange.

Order Processing Time

Orders are processed within 1 to 2 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next working day.

During sale periods and festive seasons, processing may take slightly longer. We will keep you informed if there is any delay.

Delivery Timelines

Once dispatched, estimated delivery times are:

• Metro cities (Delhi NCR, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune): 3 to 5 business days
• Other cities and towns: 5 to 8 business days
• Remote areas and North East India: 7 to 12 business days

These are estimates provided by our courier partners, not guarantees. Delivery may be affected by weather, local restrictions, strikes, or other circumstances outside our control.

Shipping Charges

We offer free shipping on all prepaid orders above ₹999.

For orders below ₹999, a flat shipping charge of ₹79 applies. The exact amount will be shown at checkout before you pay.

Bulky items such as mattresses may carry additional shipping charges depending on your location. Any such charge will be displayed at checkout.

Cash on Delivery

Cash on Delivery is available on select pincodes. A COD handling fee of ₹49 applies to these orders. Availability will be shown at checkout once you enter your pincode.

Order Tracking

Once your order ships, we will send you a tracking number by email and SMS. You can use it on the courier partner's website to follow your parcel. Tracking information may take up to 24 hours to become active after dispatch.

If you have not received tracking details within 3 business days of placing your order, please contact us.

Delivery Attempts

Our courier partners will attempt delivery up to three times. Please ensure someone is available at the delivery address and that the phone number you provided is reachable.

If all delivery attempts fail and the parcel is returned to us, we will contact you to arrange redelivery. Redelivery charges may apply for change-of-mind or unavailability cases.

Incorrect Address

Please double-check your shipping address and pincode before placing your order. We are not responsible for parcels delivered to an incorrect address supplied by the customer. If you notice a mistake, contact us immediately — we can update the address only if the order has not yet been dispatched.

Damaged or Missing Parcels

If your parcel arrives damaged or appears to have been tampered with, please refuse delivery where possible, or take photographs before opening and contact us within 48 hours. See our Refund Policy for how we handle damaged goods.

If tracking shows your parcel as delivered but you have not received it, contact us within 48 hours and we will raise an investigation with the courier.

Multiple Items

Orders containing multiple items may be shipped separately and arrive on different days. You will receive separate tracking details for each parcel. You will not be charged extra shipping for split shipments.

Contact Us

For any shipping-related question:

Haryana Handloom House Email: durgatarun78@gmail.com Phone / WhatsApp: +91 98999 90885